Bona Fide Mobile Lt stopping payments

[Pikeypops]

I dont want this coming off my bill whatever it is must have bought in error. need a stop message that works

[Cleoriff · Accepted solution]

Hi @Pikeypops 

See community help here:

https://community.o2.co.uk/t5/How-to-Guides/Have-you-fallen-for-or-been-conned-into-a-premium-rate-s...

And O2 advice here…

https://www.o2.co.uk/help/account-and-billing/premium-service-checker

and this site will to help you get your money back…

https://payforitsucks.co.uk/

 You should also ring Customer Service and ask them to place the following bars on your account:

Bar all Direct to bill debits

Bar Premium rate numbers

[Payforit_Sucks]

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@Pikeypops wrote:

I dont want this coming off my bill whatever it is must have bought in error. need a stop message that works

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@Pikeypops 

It MAY have been purchased in error, but more likely you are a victim of Payforit fraud. New measures introduced in May last year should have made it impossible to accidentally "subscribe" to "services" like this. When did your "subscription" start?

Contact BonaFide Mobile

Email: cs@bonafidemobile.com

Phone: 02071122342 / 03300535844

Address:

Bona Fide Mobile Ltd
3-4 Market Place
Wokingham
RG40 1AL
United Kingdom

Ask them to provide evidence of the contract under which they took your money. If your subscription started later than May 2019, also ask for evidence that the PIN authentication process was correctly followed. Also ask for any evidence they have that you used their service. If they are unable to provide satisfactory and specific proof, you are entitled to a FULL refund.

More information and advice is in this faq: https://payforitsucks.co.uk/o2-payforit-faq/

Make sure that you also report your case to the regulator: https://psauthority.org.uk/for-consumers/report-an-issue

I hope that you manage to resolve this issue,

Paul