cancel
Showing results for 
Search instead for 
Did you mean: 

Bolt ons

lwc
Level 1: Joiner
  • 3 Posts
  • 2 Topics
  • 0 Solutions
Registered:

Hello I want to query a bolt on thats in my account, I purchased this on the 24th Feb and was charged on march's bill, if I'm correct this should only last til it's used up, I did actually use this up at the time but have noticed it's listed on my bolt on list as expiring 3 April . Why is this? And I hope I'm not charged on next month's bill as this was only a one off at the time of purchase. Hope someone can clarify 

Message 1 of 2
484 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 149394 Posts
  • 641 Topics
  • 28495 Solutions
Registered:

@lwc 

It will roll over for one month so that's the date in your MyO2.

Obviously if used before that it will stop working.

It won't renew unless you buy it again.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Message 2 of 2
480 Views
1 REPLY 1

MI5
Level 94: Supreme
  • 149394 Posts
  • 641 Topics
  • 28495 Solutions
Registered:

@lwc 

It will roll over for one month so that's the date in your MyO2.

Obviously if used before that it will stop working.

It won't renew unless you buy it again.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 2
481 Views