Solved: Bolt ons

Alif67 · ‎27-06-2018

Can your carry a data bolt on over to your new contract.

jonsie · ‎27-06-2018

Not normally, you would lose it. Call 202 and see if they can help you with this

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

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jonsie · ‎27-06-2018

Not normally, you would lose it. Call 202 and see if they can help you with this

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎27-06-2018

New contracts come with a choice of new tariffs, but you can't personalise them, they have to be picked from the published list of predetermined choices.
The only way to keep your tariff would be to buy the new phone outright and just transfer your sim to it.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

EmilieT · ‎28-06-2018

Hi @Alif67, good to hear you're thinking of getting a new contract! I hope you found the information above useful, but please let us know if you have any other questions the Community could help you with

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