Bolt ons

[Anthony87]

Does anyone knows, how can I remove an active bolt on?

Tried to manage this in my O2 account, but there isn't available option for removal.

I am trying to get rid of the extra payment for mobile insurance?

[Cleoriff · Accepted solution]

@Anthony87 

You have to ask customer services to remove bolt ons.

Certainly for insurance you need to give 30 days notice via O2.

All numbers are in this guide

Guide: Coronavirus Community Help and Support 

[Anthony87]

Thank you!

[Cleoriff]

You're welcome @Anthony87 

[Anthony87]

None of these numbers any useful as they do not consider bolt on removal as urgent query.... 

[KingAmo]

@Anthony87

Try the number ending with 4005. I did not long ago and I got straight to someone.

Also when the option comes you can select fraud or stolen device to get through

[KingAmo]

@Anthony87
Additional numbers found by customers which may work.

0800 977 7337, 0800 587 4005 and 0800 090 1808

Try these numbers especially 0800 587 4005

[Cleoriff]

@Anthony87 

There are numerous numbers in the link I gave, including ALL those posted by @KingAmo 

You need to try any or all. Use ANY option to get through inc Fraud.

0800 587 4005 does have the highest success rate.

This is urgent to you so try and persevere.