Bolt on

[Anonymous]

Hello I selected to add a bolt on of 1gb of data at a cost of £8.55 on Saturday afternoon but I have not heard anything. Could you please tell me if this had been added please?

[MI5 · Accepted solution]

Sorry mate, we can't see your account details here - You will have to call cs on 202 or 4445 or check in your "My O2" page.

[jonsie]

Possibly check in My O2 or call customer service. It could be that the bolt on will be added from your billing/anniversary date but customer service will normally be able to add it from midnight if it's not active yet.

[Anonymous]

Well I did receive an e-mail with following ref in the subject box KMM963492451|15977L0KM saying someone will get back to be in 24 hours.

[Anonymous]

This was on Saturday at 15:09 and I haven't heard anything

[Anonymous]

@Anonymous wrote:
This was on Saturday at 15:09 and I haven't heard anything

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As the others have said, its probably best to give CS a call and see what's happening.

[Anonymous]

I would make sure you call customer services don't use live chat