Bolt on

[Sidney3]

I received a text message yesterday implying I had ordered a bolt on. Today there is another text saying it has been added to my account. I know nothing about this and have ordered nothing. The order number I was given is- NC 32135254. I tried phoning you and after over 20 minutes of waiting for a response I ended the call. It's not good enough tbh.  Please will you sort this out?

[MI5]

@Sidney3 

This is a customer to customer community, not O2, so we cannot access your account, sorry.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

[Sidney3]

Thank you. I have tried calling them but after waiting 30 minutes for a response I have given up!

[MI5]

Call at 8.00am to avoid a long wait but 30 mins is not long by today's standards.

[Oxonian]

@Sidney3 

O2's social media channels have a good reputation so if you do not want to wait on the 'phone, why not try contacting them ? @MI5 has already detailed them, and they are also here :-

Guide: How to find help & contact O2 

[Enlli]

Are you ex Virgin Mobile. Lots of these went out to ex Virgin Customers when moved to the new billing system

It's all about levelling things up so you don't pay more