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Bolt on

Ali_82
Level 1: Joiner
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I have a contract with O2 and When I took the contract I ask o2 that I travel to Ireland frequently and they said its not a problem you can use your mobile plan as you would in the UK, now I am in Ireland and cannot make or receive calls, despite I visited O2 shop in Northern Ireland and told them the story and the store staff said that my bolt on was off and it will be fine now, today I am back in Ireland and its not working again what should I do, Do I have the right to cancel my plan as I an gutted with O2 and their lies. 

TA

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madasaf1sh
Level 68: Extraordinaire
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@Ali_82 

 

You can cancel by paying off your device plan in full, full details here Guide: Cancelling Your Contract  but you do not have a get out of contract free card.

 

You don't need a bolt on to roam in Ireland so the shop are mistaken, you never have in the 20 years I have been commuting to Ireland, You should just need to select Vodafone IE or Eircom/Meteor.. don't use Three IE, as its fraught with issues, ever since o2 sold out to them. 

 


Speak to Customer Services, and get them to check for bars on your account. 

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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madasaf1sh
Level 68: Extraordinaire
  • 5956 Posts
  • 32 Topics
  • 1946 Solutions
Registered:

@Ali_82 

 

You can cancel by paying off your device plan in full, full details here Guide: Cancelling Your Contract  but you do not have a get out of contract free card.

 

You don't need a bolt on to roam in Ireland so the shop are mistaken, you never have in the 20 years I have been commuting to Ireland, You should just need to select Vodafone IE or Eircom/Meteor.. don't use Three IE, as its fraught with issues, ever since o2 sold out to them. 

 


Speak to Customer Services, and get them to check for bars on your account. 

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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gmarkj
Level 59: Quartermaster
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What is it that is not working @Ali_82 - calls, texts or data (or a combination)?

Are you using an iPhone or an Android device?

Not sure if the APN makes a difference in Ireland, but try changing it to mobile.o2.co.uk rather than iData...

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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