on 23-07-2018 15:00
You could also try live chat http://www.o2.co.uk/contactus
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
on 24-07-2018 08:58
Hi @Paulwaff, I hope it all gets sorted once you reach out to Customer Service, but please do let us know if there's anything else the Community could help with
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