Solved: Re: Bolt on

Lulu2 · ‎25-06-2020

My bolt on has not been rolled over. What do I do

MI5 · ‎25-06-2020

Only unused allowances roll over for one month only.

If you're in the first month and didn't use it all you need to call customer service.

Numbers here Guide: Coronavirus Community Help and Support

The one ending in 4005 is the best one.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎25-06-2020

@Lulu2

Only unused allowances roll over for one month only.

If you're in the first month and didn't use it all you need to call customer service.

Numbers here Guide: Coronavirus Community Help and Support

The one ending in 4005 is the best one.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Lulu2 · ‎25-06-2020

Thank you MI5 that was great help x

MI5 · ‎25-06-2020

You're welcome @Lulu2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Lulu2 · ‎25-09-2020

This has happened again. I bought my bolt on three days before my bill. Last night I had 1.71 gb left on it. Today they rolled .49 over. This has happened before and is a real ripoff. Can’t find number to ring

MI5 · ‎25-09-2020

@Lulu2

Numbers re in the link I gave you above and here again Guide: Coronavirus Community Help and Support

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Lulu2 · ‎25-09-2020

Could not get help. Not a number for complaints or problem solving

MI5 · ‎25-09-2020

@Lulu2

Try saying "Upgrade" or "Fraud" to be connected to an advisor.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

O2

Bolt on

My latest bill

Change payment date

Sim swap

Changing Payment Date

Transfer account