Bolt on

[Lulu2]

My bolt on has not been rolled over. What do I do

[MI5 · Accepted solution]

@Lulu2 

Only unused allowances roll over for one month only.

If you're in the first month and didn't use it all you need to call customer service.

Numbers here Guide: Coronavirus Community Help and Support 

The one ending in 4005 is the best one.

[Lulu2]

Thank you MI5 that was great help x

[MI5]

You're welcome @Lulu2 

[Lulu2]

This has happened again. I bought my bolt on three days before my bill. Last night I had 1.71 gb left on it. Today they rolled .49 over. This has happened before and is a real ripoff. Can’t find number to ring

[MI5]

@Lulu2 

Numbers re in the link I gave you above and here again Guide: Coronavirus Community Help and Support 

[Lulu2]

Could not get help. Not a number for complaints or problem solving

[MI5]

@Lulu2 

Try saying "Upgrade" or "Fraud" to be connected to an advisor.