on 06-08-2019 23:00
There seem to be two bolt-ones with similar names: O2 Travel (which covers countries like Hong-Kong for £4.99/day) and O2 Travel Inclusive Zone (which doesn't). I have an email from O2 confirming I am on the first one (which is what I need) but my account details show I have the other one (confirmed by a chat bot). I don't know which source to believe but need to be sure before I receive an unexpected bill (not for the first time with O2!).
on 06-08-2019 23:04
The O2 Travel Inclusive gives you everything that O2 Travel gives you but includes further international countries. You need to be on a Refresh contract with 20GB tariff or above if I recall correctly, to get the Inclusive. What tariff are you on?
on 06-08-2019 23:05
The only difference is that with travel inclusive, you don't pay the £4.99 a day.
If your MyO2 says you have O2 travel, that is what you have.
Never trust chat to get it right either.
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
on 06-08-2019 23:10
For Hong Kong you need O2 TRAVEL. It's not a country covered in the Inclusive bolt on
If you've got a Pay Monthly sim, text O2TRAVELto 23336.
Before you travel I would give customer services a call to ensure you have no roaming bars applied to you account.
on 06-08-2019 23:46
And that you have the correct APN set for roaming data (PAYG VS Pay Monthly, or iPhone vs any other phone)...
on 07-08-2019 09:12
I have now managed to get the bolt-on that my contract says I have. It would have been a lot clearer if O2 had explained the differences between bolt-ons before I signed up.
There are differences in the countries covered and as I have found out - some confusion as to which one comes with which tariff.