Bolt on added without my knowledge

[Anonymous]

I just upgraded yesterday. I was on  £10.50 per month contract. I chose a phone, a simple one, nothing to complicated, I could have bought it for just over £100.00. I was told my new contract with this phone would be £13.50 per month, I accepted. It was only when I got home today (was staying at my daughters for the weekends when I upgraded) and went on the O2 web page and went into my account that I discovererd that the extra £3.00 was a 100mb data Bolt on. I had explained in the shop that I had no intention or interest in using my phone for Internet use when choosing a model, I was not told at anytime that the extra £3.00 was a bolt on and thus optional...Bit sneaky that, if I had been told I would have declined it, I have managed perfectly well for the last few years without Internet on my phone, I just want to it for text and calls. Have now removed the bolt on.

[Anonymous · Accepted solution]

http://shop.o2.co.uk/tariffs/simplicity

See link, you get a refund of £3 a month for 12 months taking the cost to £10.50.
Basically you have been given 100mb of data use for nothing.

[Liquid]

The bolt on is incorporated into the costs of contracts now. Pretty much everyone uses data these days.

Should of been explained yes I agree. It's just uncommon for people not to use data these days probally why it was neglected when informing you off the contract.

[jonsie]

I think the OP has just shot himself in the foot!:smileytongue:

[perksie]

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@jonsie wrote:

I think the OP has just shot himself in the foot!:smileytongue:

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I'm always amazed how people manage to find the forum to have a whinge when they think something is not right, but not before to ask for advice!

[MI5]

No doubt they'll be back next month asking why they are getting charged £1.00 a day for data they don't use

[Anonymous]

They should do research before signing the dotted line

[perksie]

Well they haven't come back on this one so we can only assume they're happy now!

[Liquid]

Haha I'm not sure happy would be the word they'll use

[perksie]

Well he says he showed them who's boss by removing the bolt on, yet he's signed a contract for £13.50 a month.

I'd love to see his first bill, something doesn't make sense here.