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Lisa_M
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on ‎18-07-2023 21:54

on ‎18-07-2023 21:54

Hi, I've recently been changed over from Virgin to O2, but I'm unsure what my package is. I have money from o2 coming out my bank and separate money from virgin coming out too.

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MI5
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on ‎18-07-2023 21:57

on ‎18-07-2023 21:57

@Lisa_M 

You still pay the device plan to Virgin but the airtime to O2. 

Virgin Mobile to O2 | Help & Support | O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
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on ‎18-07-2023 21:57

on ‎18-07-2023 21:57

@Lisa_M 

You still pay the device plan to Virgin but the airtime to O2. 

Virgin Mobile to O2 | Help & Support | O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
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on ‎18-07-2023 21:57

on ‎18-07-2023 21:57

If you are on a phone plan with Virgin you will still pay them for the phone

O2 will now charge you for the airtime

Official Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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Lisa_M
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on ‎18-07-2023 22:33

on ‎18-07-2023 22:33

So my o2 account is saying I'm due an upgrade and is giving me options for a full new phone plan, so how would that work out with my current phone plan?

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MI5
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on ‎18-07-2023 22:39

on ‎18-07-2023 22:39

@Lisa_M 

If you upgrade it will all move over to O2.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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