Bluelight Discount 25% O2 Refresh

[Djw1716]

I am a bluelight card holder and received their weekly email. This offered 25% off O2 refresh plan. I had my discount code emailed to me - but when I changed my O2 plan there was no where to enter the discount code. How do I resolve this?

[madasaf1sh]

@Djw1716

Full details can be found here:

https://community.o2.co.uk/t5/How-to-Guides/O2-Open-amp-Friends-and-Family-discounts-How-to-sign-up/...

[Vicjoaid]

This doesn't include the blue light scheme? 
I have a vault code but O2 want a 5 digit code, the vault code is longer than that and O2 won't accept it.

[Toria3]

I am also having this issue - did you get this resolved?

[Lee_diz]

I am also having this issue! Can’t get through via phone and travelled 40 mins to shop - who were very unhelpful 

[madasaf1sh]

@Lee_diz 

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

[MikeB87]

I agree it's highly annoying and when I renewed the guy on the phone told me it was as easy as going into the app when I'd checked out. Poor customer service on the whole.