Blocked ports/traffic

[Anonymous]

Hi,

When trying to connect to our VPN on our work laptops the connection fails. On the same phone with an EE sim the connection is made.

I have phoned tech support with the answer of "no information is available on this/this is nothing we can support".

Surely somone in their own company must know what their own network traffic blocks and regulates?

This is making our contract with O2 quickly become unfit for purpose if we cannot connect to our own VPN because the connection gets blocked on the network.

TLDR: Ports or traffic being blocked on the network blocking access to our own VPN. O2 support claims to have no way of finding out what they block.

[MI5]

Some people have had problems with vpn's before and others don't.
If you are trying on 4g try on 3G instead.

[Anonymous]

Thanks for the suggestion MI5, but no luck.

I have seen a good history on this reading through the threads and no-one seems to have a clear answer from O2 as to what is going on here. Would be nice to have some way of getting through to the tech team, just for a decent understanding of how to get the channels through whatever filtering system is going on.

-Chris

[evantkh]

What type of VPN is it? I mean the protocol. It can be different for different VPN protocols.

[Anonymous]

PPTP, I have been in touch with the external IT company about the possibility of getting this changed.

Currently looking into the option of getting the APN changed to the VPN.02.co.uk, not sure if this is still a viable option? All reference to it appears to be old.

[evantkh]

vpn.o2.co.uk is for business user only and cannot be used to surf the web directly.

I suggest you use bypass as the username of the APN mobile.o2.co.uk and see if it works.

APN: mobile.o2.co.uk

Authentication type: PAP

Username: bypass

Password: password

This should give you a connection without optimization and most application traffic without a proxy.

[Anonymous]

Thankf for the suggestion, going to try those APN settings now, my current defaulty APN is idata.

I have no option to select the authentication type on the iphone, I assume this is automatic on here?

We are a business and it is a business account so this would not be an issue, for some of our staff having no ability to surf the web directly but having access to the VPN would be more benefficial.

[Anonymous]

Thankf for the suggestion, going to try those APN settings now, my current defaulty APN is idata.

I have no option to select the authentication type on the iphone, I assume this is automatic on here?

We are a business and it is a business account so this would not be an issue, for some of our staff having no ability to surf the web directly but having access to the VPN would be more benifficial.

[evantkh · Accepted solution]

O2 Mobile Web VPN (APN: vpn.o2.co.uk) needs manual activation so please ring the O2 business team to have it activated.

[Anonymous]

How much are you shaking people down for activation ???