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22-04-2022 15:50 - edited 22-04-2022 15:51
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22-04-2022 15:50 - edited 22-04-2022 15:51
Hi I'm looking for advice.
With times lately work has been scarce and I've struggled to keep up with the bills. My daughters phones been cut off now, can't even access it . Now my issue is I can't remember her password for 'my o2' to go on and pay the bill...and I can't reset the password as I can't access messages on the phone. I'm at a loss and just want to get the bill up to date and the phone back working for my daughter. Feeling like the worst mum in the world right now.
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on 22-04-2022 15:55
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on 22-04-2022 15:55
Dont feel too bad, these things happen to all of us
Best thing to do is call the Payment Management team and they can sort it out for you, and if payment is approved they can put the lines on there and then, they can be called on 0800 902 0217
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu
--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
- 12041 Posts
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on 22-04-2022 15:55
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on 22-04-2022 15:55
Dont feel too bad, these things happen to all of us
Best thing to do is call the Payment Management team and they can sort it out for you, and if payment is approved they can put the lines on there and then, they can be called on 0800 902 0217
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu
--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
- 24416 Posts
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on 22-04-2022 16:40
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on 22-04-2022 16:40
@Gemzs1992 Any money you pay to clear the debt will take 48 hours to clear O2's accounts, and as it's now the weekend, the process will take longer. I wouldn't count on your daughter's phone getting reactivated until Tuesday at the earliest. Also make sure with Payment Management that any bars on the account are removed once you've paid.