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Blocked network

Hatton
Level 1: Joiner
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Registered:

I’ve had an issue with my bank and the direct debit was cancelled, I’ve paid both accounts manually but the number ending in 002 has been blocked, one screen says I owe £34.36 and the next says I have a £0 balance?? Can you help to get unblocked 

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madasaf1sh
Level 53: Renowned
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Registered:

@Hatton 

 

You need to speak to customer services on 0344 809 0202 and they can look into this for you.  Bare in mind it can take between 24 / 48 hours for the block to be removed if paying online. 

Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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madasaf1sh
Level 53: Renowned
  • 3378 Posts
  • 24 Topics
  • 738 Solutions
Registered:

@Hatton 

 

You need to speak to customer services on 0344 809 0202 and they can look into this for you.  Bare in mind it can take between 24 / 48 hours for the block to be removed if paying online. 

Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





View solution in original post

Message 2 of 2
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