Blocked device

[Jessorr0732]

02 have blocked my device and I cannot make outgoing calls, texts or use 4G! I have paid the bill which was late however still can’t use my phone! Tried calling but cannot see how to unblock it?!

[jonsie]

It can take up to 48 hours to reconnect so keep rebooting your phone

If you need to call customer service

You can use Skype

Numbers here

Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

[Cleoriff]

@Jessorr0732 

If you were late paying the bill, then it may not be on until |Monday. Keep rebooting your phone.

If you need to call O2, borrow a phone or use a landline and all numbers are here Guide: Coronavirus Community Help and Support