Blocked Sim card

[RB_78CV]

You have blocked my phone following a garbled phone call. 

I am waiting for a replacement Sim card as per your e-mails recently.

Can you please unblock the phone and tell me if you are sending my new sim card .

Susan Beal

[TallTrees]

Hello @RB_78CV 

This is not o2 customer services 

You will still need to contact o2 customer services Here 

Guide: How to find help & contact O2 

[pgn]

Standard procedure when a replacement SIM is sent out these days, @RB_78CV - a stoopid idea that O2 have made policy 🤦

This is why community members always recommend customers visit an O2 Shop, with photo id, for any SIM replacement or query.

Good luck, Royal Mail should have the replacement with you in about 3 to 5 working days. So it goes with VMO2 🤷