on 23-01-2010 17:22
I have just got my bill in and have about £5 worth of internet charges from mobile.o2.co.uk. The woman at o2 said it was from incompatible apps i have on my phone which I understand to a certain degree. But how am i meant to know what apps are free and what are not?! Has anyone else experienced this? I use my phone a lot and this is the first time I have had charges.
Any help would be greatly appreciated.
on 23-01-2010 18:57
For this reason I recommend that Blackberry owners have a Blackberry data bolt-on and a web bolt-on or capped tariff.(like O2 web daily)
The other option is to check with the developer of each app whether it will connect through BIS and don't install those that won't.
on 24-01-2010 11:22
As a user, you just want a service. You don't want to be a TCP settings guru or to need to understand O2's back office systems. If I do make progress and can post any tips here I will.
on 24-01-2010 22:34
i spoke to o2 again and they have refunded the charges but said to be careful what apps i do/don't use. they recommended to only use blackberry apps. This just seems ludicrous to me! Unlimited should mean just that. Why should i have to be careful what i use on my phone when the contract is unlimited?!
I have read elsewhere customers have had notes added to their accounts to say all data charges will be refunded but what a carry on every month! i was told i would not be refunded again if the same happens.
on 04-02-2010 21:00
I was on Simplicity 15 with the Blackberry Unlimited bolt on. If I had the O2 Unlimited web bolt on then I would not have been charged for accessing mobile.o2.co.uk. However, Simplicity 15 does not allow 2 bolt ons and you need Blackberry unlimited to receive push email, i.e. email sent to your phone. I suggested to O2 that as a good will gesture they gave me both. This proved technically infeasible as things stand and i would have to pay for the second bolt on by upgrading to achieve what I thought I was getting in the first place. Not very satisfactory considering for 18 months previous it had worked.
So, if you are in this situation you have the choice of paying for a second web bolt on or just using the default blackberry apps. What did I do? I got re-con 32gb iPhone 3gs instead. Thats another story - no java and iplayer doesn't work on 3g unless you are on Three or Vodafane contract....However all apps seem to access idata.co.uk which is part of the iphone unlimited plan...phew...
If you are reading this in the same situation its probably not worth chasing support any more. You will get conflicting views as to what unlimited includes. Some that I talked to thought that if you pay for unlimited you get unlimited. Others seemed to expect me to know which apps were accessing WAP. Neither of which helped me.
Good luck, I hope this saves you some time.
on 05-02-2010 20:52
on 22-02-2010 16:41
switch to internet browser
Press back once
when prompted hit save
Then go back to your stand by screen,
Take the battery out of the handset to force it to turn off
Put the battery back in and boot the phone back up.