Blackberry (Pay & Go)

[Anonymous]

Hi there

I forgot my password for the O2 BIS web site as I only reenabled my Blackberry service after a year or so and it seems you use the existing (old) information as it wouldn't let me re-register. Actually I know it uses existing information as I used my new device PIN to retrieve my old password... or tried....

I clicked on forgot password and entered my Blackberry device PIN and then receive a message on my Blackberry (9900) stating "Your password is:" and the placeholder where the password is supposed to be is empty!!!

How can I retrieve my password?

There seems to be zero documentation on Blackberry O2 Pay & Go setup and most of it I had to work out for myself.

When I called Customer service they seemed not to grasp anything about the Blackberry bolt-on, stated they would pass me to the Blackberry team and the line went on hold for ever.

Thanks

Ed.

[aldaweb]

You can change the email associated with your Blackberry ID (I had to do the same).

http://docs.blackberry.com/en/smartphone_users/deliverables/19369/Change_your_BlackBerry_ID_info_App...

You will still have all the same email services as they get pushed from the Blackberry NOC to the device with the PIN currently registered to that Blackberry ID.

[Anonymous]

Many thanks. I have now done this!