Bills

[PeterA]

please can you confirm that my service is running normally as I received a letter dated the 4th April saying that my service was going to be suspended? please can you confirm you have received the payment that I promised. kind regards, Peter Anderson

[TallTrees · Accepted solution]

Hi there @PeterA 

Welcome to the o2 Community Forum

We are a customer based community and have no access to your account.

Contact O2 Customer Services

Here:

Social Media Teams
If this helps and it works for you the
Social Media Teams will be on hand just
send them a message
https://o2uk.co/O2CFB
https://o2uk.co/O2CTW
https://o2uk.co/O2CIG
O2 Facebook
O2 Twitter
O2 Instagram

Here:

The Credit File Referrals Team is not customer facing. Below are the only ways to contact them:
creditfilereferrals@telefonica.com
Credit File Referrals Team
Suite P
Arlington Business Centre
Leeds
LS11 0NE

Here:

Guide: Coronavirus Community Help and Support 

PAYMENT MANAGEMENT
You need to speak to payment management,

You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

[MI5]

@PeterA 

You need to speak to payment management,

You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm