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PeterA
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

please can you confirm that my service is running normally as I received a letter dated the 4th April saying that my service was going to be suspended? please can you confirm you have received the payment that I promised. kind regards, Peter Anderson

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TallTrees
Level 52: Innovator
  • 12206 Posts
  • 120 Topics
  • 398 Solutions
Registered:

Hi there @PeterA 

Welcome to the o2 Community Forum

We are a customer based community and have no access to your account.

Contact O2 Customer Services

Here:

Social Media Teams
If this helps and it works for you the
Social Media Teams will be on hand just
send them a message
https://o2uk.co/O2CFB
https://o2uk.co/O2CTW
https://o2uk.co/O2CIG
O2 Facebook
O2 Twitter
O2 Instagram

Here:

The Credit File Referrals Team is not customer facing. Below are the only ways to contact them:
creditfilereferrals@telefonica.com
Credit File Referrals Team
Suite P
Arlington Business Centre
Leeds
LS11 0NE

Here:

Guide: Coronavirus Community Help and Support 

PAYMENT MANAGEMENT
You need to speak to payment management,

You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm



HAPPINESS IS BEE SHAPED

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Message 2 of 3
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2 REPLIES 2

TallTrees
Level 52: Innovator
  • 12206 Posts
  • 120 Topics
  • 398 Solutions
Registered:

Hi there @PeterA 

Welcome to the o2 Community Forum

We are a customer based community and have no access to your account.

Contact O2 Customer Services

Here:

Social Media Teams
If this helps and it works for you the
Social Media Teams will be on hand just
send them a message
https://o2uk.co/O2CFB
https://o2uk.co/O2CTW
https://o2uk.co/O2CIG
O2 Facebook
O2 Twitter
O2 Instagram

Here:

The Credit File Referrals Team is not customer facing. Below are the only ways to contact them:
creditfilereferrals@telefonica.com
Credit File Referrals Team
Suite P
Arlington Business Centre
Leeds
LS11 0NE

Here:

Guide: Coronavirus Community Help and Support 

PAYMENT MANAGEMENT
You need to speak to payment management,

You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm



HAPPINESS IS BEE SHAPED

Message 2 of 3
472 Views

MI5
Level 94: Supreme
  • 151607 Posts
  • 649 Topics
  • 28838 Solutions
Registered:

@PeterA 

You need to speak to payment management,

You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 3 of 3
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