Bills

[June2]

I have 2 sim only unlimited set for £20 per month. No extra charges have been added haven’t gone over anything on either sim. But my bill is near £60 can anyone explain why

[Bambino]

@June2 You should be able to see what the extra charges are for on your MyO2 page: http://www.o2.co.uk/myo2

If you have a query or dispute about the charges you'll need to speak to customer service: Guide: Coronavirus Community Help and Support 

Use the Upgrade, Lost/Stolen, or Fraud option to get through. Otherwise you'll just be disconnected.

Below is alternative advice from an O2 Guru on how to get through.
Call 202 from your mobile.
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.

I will also tag our O2 online advisor @O2Lisa who will be on in the morning from 8 am, and may be able to assist you.

[June2]

Thank you there is no other charges added thats what’s so confusing on both no additional charges. Ok try phoning them. Much appreciated

[O2Lisa]

Morning all 

Thanks for the tag @Bambino, I'll private message you @June2 and get this looked in to for you 

[June2]

[personal details removed]

[MI5 · Accepted solution]

@June2 

You need to respond to @O2Lisa by replying to your private message.

The forum is public so everyone can see your number and it may illicit spam.

[June2]

How do I remove my number?

[Cleoriff]

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@June2 wrote:
How do I remove my number?

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It's already been removed @June2 by one of our moderators. No need for you to do anything now.