on 21-10-2020 21:11
Hi, I have not been checking my bills as I should & have recently noticed I've been charged a fair few times for 'things you have bought'. As far as I'm aware I have bought nothing & I find the vagueness very unhelpful.
I've not used wi fi abroad & I really can't think what these charges can be for
Solved! Go to Solution.
on 21-10-2020 21:16
Hi @J2O
It could be a MMS instead of a simple text. Also if you have been travelling outside of Europe recently it could be a charge for that
If you go onto My O2 and look at your bill, there is a link next to Things You Have bought. If you click on that it should tell you.
A guide here Guide: How do I get to the 'Download Bill' page?
Also look at this https://www.o2.co.uk/charge-to-mobile
Veritas Numquam Perit
on 21-10-2020 21:16
Hi @J2O
It could be a MMS instead of a simple text. Also if you have been travelling outside of Europe recently it could be a charge for that
If you go onto My O2 and look at your bill, there is a link next to Things You Have bought. If you click on that it should tell you.
A guide here Guide: How do I get to the 'Download Bill' page?
Also look at this https://www.o2.co.uk/charge-to-mobile
Veritas Numquam Perit
on 21-10-2020 21:16
Could be anything from premium texts to recurring charge to mobile pyments.
Guide: Have you fallen for or been conned into a premium rate scam? What to do next
You need to call O2 to clarify the charges Guide: Coronavirus Community Help and Support
Guide: Tips to avoid unexpected charges on your bill
on 21-10-2020 21:19
on 21-10-2020 21:19
Thanks for this. I'll have a look at the links. No trips outside Europe though unfortunately!
on 21-10-2020 21:19
on 21-10-2020 21:19
Also check this out https://www.o2.co.uk/help/account-and-billing/understanding-your-bill
Veritas Numquam Perit
on 21-10-2020 21:20
on 21-10-2020 21:20
Thanks. I'm concerned about possible scams. I'll have a look at the guide
on 21-10-2020 21:21
on 21-10-2020 21:21
@J2O wrote:Thanks. I'm concerned about possible scams. I'll have a look at the guide
If it is a scam @J2O
there's some great advice here www.payforitsucks.co.uk