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J2O
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Hi, I have not been checking my bills as I should & have recently noticed I've been charged a fair few times for 'things you have bought'.  As far as I'm aware I have bought nothing & I find the vagueness very unhelpful.

I've not used wi fi abroad & I really can't think what these charges can be for 

 

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Cleoriff
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Hi @J2O 

It could be a MMS instead of a simple text. Also if you have been travelling outside of Europe recently it could be a charge for that

If you go onto My O2 and look at your bill, there is a link next to Things You Have bought. If you click on that it should tell you.

A guide here Guide: How do I get to the 'Download Bill' page? 

Also look at this https://www.o2.co.uk/charge-to-mobile 

Veritas Numquam Perit

Girl in a jacket

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Cleoriff
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Hi @J2O 

It could be a MMS instead of a simple text. Also if you have been travelling outside of Europe recently it could be a charge for that

If you go onto My O2 and look at your bill, there is a link next to Things You Have bought. If you click on that it should tell you.

A guide here Guide: How do I get to the 'Download Bill' page? 

Also look at this https://www.o2.co.uk/charge-to-mobile 

Veritas Numquam Perit

Girl in a jacket
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MI5
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@J2O 

Could be anything from premium texts to recurring charge to mobile pyments.

Guide: Have you fallen for or been conned into a premium rate scam? What to do next 

You need to call O2 to clarify the charges Guide: Coronavirus Community Help and Support 

Guide: Tips to avoid unexpected charges on your bill 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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J2O
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Thanks for this.  I'll have a look at the links.  No trips outside Europe though unfortunately! 

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Cleoriff
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J2O
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Thanks.  I'm concerned about possible scams.  I'll have a look at the guide 

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MI5
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@J2O wrote:

Thanks.  I'm concerned about possible scams.  I'll have a look at the guide 


If it is a scam @J2O 

there's some great advice here www.payforitsucks.co.uk

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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