on 02-06-2020 13:34
All numbers here Guide: Coronavirus Community Help and Support
The best number to call on appears to be 0800 587 4005
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
on 09-06-2020 12:33
Hi there @Jess8 , as it's been a few days I hope you got everything sorted out with your bill in the end and found out what the extra charge was, but don't hesitate to come back and let us know if you have any additional questions for the community.
→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? See if the My O2 how-to guide will help
If you'd like to take part, why not register?