Bills

[Rebal]

Due to COVID-19 currently I don’t have a job and was wondering if I could put my contract on hold due to financial issues if

[MI5]

@Rebal 

You can reach the Payment Management team on 0800 902 0217.

The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

[jonsie]

You can reach the Payment Management team on 0800 902 0217.

The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

[Rebal]

I’ve tried them multiple times and it says there are no operators to take my call and just hangs up

[Bambino · Accepted solution]

@Rebal 

 You can call that number using Skype, if you've already been disconnected.

https://community.o2.co.uk/t5/Off-Topic/A-Guide-To-Skype/m-p/1305104

[jonsie]

You could try the free number using Sype but getting through is almost impossible with the restrictions and with everyone struggling with payments

https://community.o2.co.uk/t5/Off-Topic/A-Guide-To-Skype/m-p/1305104/highlight/true#M181823

[Shannonw]

I have talked to someone about paying my bill later and they said my usage will stay in but it has been taken off so I can’t call to talk to o2?

[jonsie]

Try using Skype, it's easy to download if you don't have it.

https://community.o2.co.uk/t5/Off-Topic/A-Guide-To-Skype/m-p/1305104/highlight/true#M181823

[MI5]

@Rebal 

Apologies, you didn't say you had been disconnected.

[L104GB]

No you can’t as they don’t answer the phone and just cut you off.