Bills

[Anonymous]

How far back can i go to look at old invoices.

[MI5 · Accepted solution]

2 years in your MyO2 http://www.o2.co.uk/myo2

https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/How-do-I-get-to-the-Download-Bill-page/ba-p/101...

[Marjo]

Welcome @Anonymous! 

How are you doing? Let us know if you were able to access your old bills ok! 

[jonsie]

My bills only go back 18 months for some reason, always have done. 

[Marjo]

Hey @jonsie thanks, double checking with O2 regarding this. Will post back when we have info.

Ok so:

• if viewing on the app, members can see 6 months of previous bills
• if they’re looking online (on the O2 website), it’s up to 2 years
• if you have 18 months showing the reason would be if you haven't been with O2 with that particular account for longer (e.g. due to upgrading online, porting number from the old account to new one)

[jonsie]

Thanks for that @Marjo 😀