Bills

[Anonymous]

Great,got a huge bill in for my wifes phone,,been trying to contact o2 via live chat,,no chance,,,all i want is a list of phone numbers to find out why my bills 12 times over the monthly cost ????????

[gmarkj · Accepted solution]

The my o2 app or website will show you what the charges are.
Log in above on the website or download the app from the correct store (play or itunes).

[MI5]

MyO2 here http://www.o2.co.uk/myo2

[Anonymous]

I too have just got a massive bill. Bit like yours -  about 12 times more than usual. I am trying to track down what is going on.  I am sure that my daughter has not run up this amount on her phone and I certainly haven't!

[Curr946]

Your bills and my o2 account but will solve your query

[jonsie]

We do have a help page on the community but for various reasons they are or of reach for me at the moment. call-list/m-p/862130/highlight

However check here : this gives you the charges for anything that is pending your next bill.

In particular look for texts converted to a standard 40p MMS charge for smilies, anything international or numbers such as 0845,0870 not covered by contractual charges.

Most bills are quite open so do a little self-investigation. 

https://www.google.co.th/url?sa=t&source=web&rct=j&url=http://www.o2.co.uk/help/account-and-billing/...

[gmarkj]

It is also worth noting that there have been lots of spam emails about o2 bill doing the rounds.
Do not use a link in an email, type the website in manually or use the official app from an app store.