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Anonymous
Not applicable

I am on a tariff that gives me 300 anytime, any network free minutes. I am quite sure I did not use my allowance last month but got billed £4.71 for one call of 12 minutes on 31st January. The actual bill oes not show me how many of my 300 minutes I used last month. Am I being overcharged?

John. 

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Anonymous
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Look in your myo2 for a breakdown of the charges or contact customer service as we cannot access accounts here

 

http://www.o2.co.uk/contactus

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Anonymous
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Look in your myo2 for a breakdown of the charges or contact customer service as we cannot access accounts here

 

http://www.o2.co.uk/contactus

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MI5
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You can drill down to the detail in the billing section of your MyO2 http://www.o2.co.uk/myo2 but also look in the section for additional charges or things you've bought as it may be a charge for something outside of your allowances.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
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More than likely it is a nuber not covered by your allowance. You can check your bill or the phone logs for that particular number.

http://www.o2.co.uk/help/account-and-billing/other-numbers-and-charges

 

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Anonymous
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I think I worked out the reason for my unexpected charge - the call I was charged for was to the Isle of Man, which O2 obviously thinks is a foreign country and therefore billed me accordingly. 

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jonsie
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@Anonymous wrote:

I think I worked out the reason for my unexpected charge - the call I was charged for was to the Isle of Man, which O2 obviously thinks is a foreign country and therefore billed me accordingly. 


Yes that would certainly explain it. 

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MI5
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@Anonymous wrote:

I think I worked out the reason for my unexpected charge - the call I was charged for was to the Isle of Man, which O2 obviously thinks is a foreign country and therefore billed me accordingly. 


Unfortunately the rules for calling the Channel Islands and IoM changed some time last year or maybe even the year before.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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chrisymon
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Could of been an out of tarriff call ie 0845 0843 number which is not included in your 300 mins as its a service number

"I work for O2, however any advice or opinion given in this community should be considered my own and not necessarily representative of Telefónica UK Limited." Currently using S7 edge
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jonsie
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MI5
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Sure was slight_smile
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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