Bills

[J2O]

Hi, I have not been checking my bills as I should & have recently noticed I've been charged a fair few times for 'things you have bought'.  As far as I'm aware I have bought nothing & I find the vagueness very unhelpful.

I've not used wi fi abroad & I really can't think what these charges can be for 

[Cleoriff · Accepted solution]

Hi @J2O 

It could be a MMS instead of a simple text. Also if you have been travelling outside of Europe recently it could be a charge for that

If you go onto My O2 and look at your bill, there is a link next to Things You Have bought. If you click on that it should tell you.

A guide here Guide: How do I get to the 'Download Bill' page? 

Also look at this https://www.o2.co.uk/charge-to-mobile 

[MI5]

@J2O 

Could be anything from premium texts to recurring charge to mobile pyments.

Guide: Have you fallen for or been conned into a premium rate scam? What to do next 

You need to call O2 to clarify the charges Guide: Coronavirus Community Help and Support 

Guide: Tips to avoid unexpected charges on your bill 

[J2O]

Thanks for this.  I'll have a look at the links.  No trips outside Europe though unfortunately! 

[Cleoriff]

@J2O 

Also check this out https://www.o2.co.uk/help/account-and-billing/understanding-your-bill 

[J2O]

Thanks.  I'm concerned about possible scams.  I'll have a look at the guide 

[MI5]

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@J2O wrote:

Thanks.  I'm concerned about possible scams.  I'll have a look at the guide 

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If it is a scam @J2O 

there's some great advice here www.payforitsucks.co.uk