Bills

[Wilf1]

trying to reduce my monthly bill but not getting much help from 02.but cannot afford to leave due to the amount still owed on device.any help will be much appreciated.

[MI5 · Accepted solution]

Unless you are on a recent flex tariff there’s no way of lowering your monthly payments without paying off your device plan unfortunately.
https://www.o2.co.uk/refresh/flexible-tariffs 

If your phone covers the cost you could sell it to clear your device plan, then buy a cheaper PAYG Phone to use your SIM card in or even upgrade to a cheaper phone and tariff. 

[Bambino]

@Wilf1 If you're having difficulty paying your bill, speak to someone in customer service. Calling to explain your problem would be preferable to using Live Chat. A solution may be found, although it might involve restrictions on your phone usage. That is preferable to being disconnected for non-payment, which would give you a whole other world of problems.

https://www.o2.co.uk/contactus

[EmilieT]

Cheers @MI5 and @Bambino for the advice!

@Wilf1 Let us know how you get on with this please, and if you have any additional question as well