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@francescaadamsWe have no access to your account so you can do two things. Check My O2 to see what has caused these charges http://www.o2.co.uk/myo2 and also give customer services a call and discuss with them https://www.o2.co.uk/contactus
- 122905 Posts
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@francescaadamsWe have no access to your account so you can do two things. Check My O2 to see what has caused these charges http://www.o2.co.uk/myo2 and also give customer services a call and discuss with them https://www.o2.co.uk/contactus
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Your tariff may be £17.99 but that gives you a certain amount of allowances.
Any texts or calls included are only for use to standard Uk numbers.
If you are calling or texting internationally or using premium rate numbers, you will be charged extra.
Any texts or calls included are only for use to standard Uk numbers.
If you are calling or texting internationally or using premium rate numbers, you will be charged extra.
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It may be worth reading through this guide
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@gmarkjwrote:
It might also be that the contract is the airtime and the other part is the device plan...
That's possible if its a Refresh contract but until the OP comes back we won't know. Hopefully he has contacted customer service.
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Hey @francescaadams, I wanted to check if the advice above from our members would help explain your bill? 
Please do let us know and don't hesitate to ask if you have further questions!
Also, welcome to our community!
