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Bills showing as unpaid despite being paid

liamm36
Level 1: Joiner
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Hey,

 

The O2 app is refusing to accept my card this year despite it expiring in 2024 and having used the same card since 2020. I managed to pay via paypal on the mymobile2.o2.co.uk website. I did this on the 3rd of March, got an email from paypal confirming payment to Telefonica UK Limited (PAYMENTADMIN@O2.COM), I could also see this from my bank account so the payment was accepted. Despite this I kept getting warnings that my bill was overdue and now I can't make calls or use data and have a new bill with late fees. I paid the new bill in full again via paypal as its the only one that doesnt fail. The same thing has happened. The money is out of my account. My phone bill still shows as unpaid. I've tried setting up a direct debit as well. It shows in the app as okay I havent been charged from it and my bill is showing as unpaid. 

 

Thought I would give in and call customer support. Just got an automated pay your bill message. I've been trying... Don't want to pay it 3 times with late fees that shouldn't exist. Especially when I've barely been able to use my phone for the past few weeks.

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O2Emma
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@O2Waqas  Can you look into @Esby2022 issue please .

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O2Waqas
O2 Support
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Thank you for the tag @O2Emma 

 

@Esby2022 I will send you a private message so we can look at this further 

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LAinslie
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Hi, I paid my airtime bill and device plan through through myo2.co.uk yesterday. My device plan is showing as paid however my airtime bill is not however both transactions are on my bank statement and the money has left my account. Can someone please help as I cant use my phone to ring O2. 

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Cleoriff
Level 94: Supreme
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@LAinslie 

Use social media to message them

O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG), hopefully they should be able to help.

Veritas Numquam Perit

Girl in a jacket
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