Solved: Re: Bills bills bills

Johnny5 · ‎25-10-2018

I was late paying my bill so just paid this and last months at around 12.30am last night, the ever so charming voice recording said my normal service shall resume and i can make calls in 10 mins?? Its 5.45am and still nothing??? Im trying to sort my upgrade out online but its telling me i haven't paid my bill but i have and its driving me nuts?? Rekindle my faith back into you please o2, service is normally superb with you guys!? Your definitely the best network cos ive tried all the rest its just this one little hiccup but then again it is the early hours of the morning??

MI5 · ‎25-10-2018

It generally takes longer than 10 mins to reconnect but chase up with customer service. Use live chat if you can't call from another phone although calling would be preferable
http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎25-10-2018

It generally takes longer than 10 mins to reconnect but chase up with customer service. Use live chat if you can't call from another phone although calling would be preferable
http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Bambino · ‎25-10-2018

@Johnny5 You could avoid all this bother if you set up a Direct Debit.

I DO NOT WORK FOR O2

Anonymous · ‎25-10-2018

Also this isn’t o2 you are talking to. It usually takes around 24 hours

jonsie · ‎25-10-2018

You need to keep rebooting the phone.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

EmilieT · ‎26-10-2018

Hi @Johnny5, and welcome to the forum!

Are you up and running now, or do you need any additional help? There are some good suggestions above so I hope they helped you get this all sorted!

→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
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