Bills and upgrade

[Jake94]

Hello I am wanting to upgrade my phone but the message in the upgrade box says I need to pay my bill I’ve paid my bill and still getting the same message does it take a while to update?

[O2William]

hi there,

I'm going to assume that you've reached your last payment on your contract, sometimes our systems may take some time to process your bill and that may be the issue as to why you are unable to get passed that message.

to upgrade
you are more than welcome to go into one of our stores. (if possible and SAFE for you) and proceed to upgrade through our stores.

you can call 202 (from your phone) or 0344 809 0202
(from landline) to upgrade aswell.

thanks
will