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Bills and Roaming

leilasa
Level 1: Joiner
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Hi 

I have lived in Germany for a while and my bills getts rising because of roaming. Now I am back in the UK for more than a month but the bill is still as high as it was back in the EU. Why is that? what can I do about it? It does not worth the service for sure! 

 

Cheers 

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Cleoriff
Level 94: Supreme
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@leilasa 

Unless your bill is playing catch up with your time abroad then we would have no idea I'm afraid. This is a community forum and as members like yourself we have no access to your account.

You need to call customer service.
Call 202 from your mobile or 0344 809 0202
If you have no access to a phone then use Skype to call 0800 032 1402
All other numbers and methods of contact are in this guide
Guide: Coronavirus Community Help and Support
When you call, you will be asked for the reason you are calling,
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to an advisor.
Press Upgrade, Lost/Stolen or Fraud if you have to.
8am is the best time to call

*The Game Is On*

Girl in a jacket

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Message 2 of 3
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Cleoriff
Level 94: Supreme
  • 106069 Posts
  • 790 Topics
  • 5416 Solutions
Registered:

@leilasa 

Unless your bill is playing catch up with your time abroad then we would have no idea I'm afraid. This is a community forum and as members like yourself we have no access to your account.

You need to call customer service.
Call 202 from your mobile or 0344 809 0202
If you have no access to a phone then use Skype to call 0800 032 1402
All other numbers and methods of contact are in this guide
Guide: Coronavirus Community Help and Support
When you call, you will be asked for the reason you are calling,
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to an advisor.
Press Upgrade, Lost/Stolen or Fraud if you have to.
8am is the best time to call

*The Game Is On*

Girl in a jacket

View solution in original post

Message 2 of 3
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leilasa
  • 2 Posts
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Thanks. will do

Message 3 of 3
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