Bills Susspention

[Pete24]

Hi guys! Anyone knows if bills will be suspended for the covid-19? Iam out work atm my workplace has been closed, and i worry that i will struggle to pay my contract bills.

[Cleoriff]

Hi @Pete24 

This is the latest from O2

https://community.o2.co.uk/t5/Welcome-News/Our-latest-update-on-COVID-19-Coronavirus/m-p/1303520#M33... 

Supporting our customers

We’re making it free for everyone to access NHS advice in the most convenient way for them. Calls to the NHS 111 help line have always been free, and now we’re supporting that by zero-rating all NHS UK websites, meaning any data you use on these sites won’t count towards your monthly allowance. If the effects of COVID-19 are impacting your income and you have concerns over paying your upcoming phone bill, please let us know. You can call us directly on 202 to discuss the situation, and we’ll try to find a solution so you’re not under any added stress.

Also

You need to speak to the Payment Management Team on 0800 902 0217. It's a free call. Also take a look at this link: https://www.o2.co.uk/help/account-and-billing/payment-support

[jonsie]

Good luck, hope they can help you @Pete24 

[djbsuffolk]

As with any situation like this call them and let them know - others have reported that their accounts have been allowed to be due with no impact on service for a month - of course this will have to be agreed with O2 and shouldn't be taken as a blanket exception and is probably on an account by account basis. Good luck