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Anonymous
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I rang up 02 about ten minutes ago to pay an outstanding bill, said thankyou for payment and would send me a receipt. yet when I check online it says outstanding balance and phone hasn't come back on. Help
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jonsie
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It will take a while for the system to update and it could be 24 hours before the phone is back online. I would call customer service tomorrow to get clarification.

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Cleoriff
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They wouldn't put the phone back on at this time of night anyway......Just wondered who you rang "10 minutes ago". I thought they were closed?

 

Veritas Numquam Perit

Girl in a jacket
Message 3 of 7
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Bambino
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Possibly the automated number?

I DO NOT WORK FOR O2



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Cleoriff
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@Bambino wrote:

Possibly the automated number?


I thought that was all automated though...With pre-recorded steps to take? wink

Veritas Numquam Perit

Girl in a jacket
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MI5
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Have you considered setting up a direct debit to avoid further issues such as this?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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jonsie
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