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Aimee12
Level 1: Joiner
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on ‎19-09-2023 20:18

on ‎19-09-2023 20:18

Hello, 

 

I have been charged £10 for things I’ve bought however, I haven’t purchased anything? Can you please confirm what this is for? 

thanks,

aimee

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MI5
Level 94: Supreme
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on ‎19-09-2023 20:21

on ‎19-09-2023 20:21

@Aimee12 

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
Level 94: Supreme
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on ‎19-09-2023 20:23

on ‎19-09-2023 20:23

Speak to customer service

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

or give them a call on 202  or 0344 809 0202

Official Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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