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Accepted Solutions
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@JJ10Have you recently upgraded or ttaken out a new contract? If so you need to reapply for the OPEN discount Guide: O2 Open & Friends and Family discounts - How to sign up
If not then you need to speak to payment management.
Details here Guide: Coronavirus Community Help and Support
To pay bills, ask for payment extensions or query bills etc, you need to contact the Payment Management Team.
You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
https://www.o2.co.uk/help/account-and-billing/payment-support
Best time to call is around 8.00am
- 128455 Posts
- 835 Topics
- 7598 Solutions
@JJ10Have you recently upgraded or ttaken out a new contract? If so you need to reapply for the OPEN discount Guide: O2 Open & Friends and Family discounts - How to sign up
If not then you need to speak to payment management.
Details here Guide: Coronavirus Community Help and Support
To pay bills, ask for payment extensions or query bills etc, you need to contact the Payment Management Team.
You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
https://www.o2.co.uk/help/account-and-billing/payment-support
Best time to call is around 8.00am
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