Solved: Billing

Routley · ‎03-04-2022

Orderd a sim only contract on Friday the 1st of April and on the 2nd I’ve received a bill for the contract for a sim I’m yet to receive or activate is this correct? I thought your were bill in arrears the next billing period ends on the 1st of may which is what I would have expected to have been my first billing period.

MI5 · ‎03-04-2022

@Routley

You pay a month in advance.

O2 will refund any pennies up to the point you receive your sim.

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎03-04-2022

@Routley

You pay a month in advance.

O2 will refund any pennies up to the point you receive your sim.

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Routley · ‎03-04-2022

Thanks @MI5

So if I’ve understood it correctly the airtime contract is paid in advance and anything extra or above agreed contract is paid in arrears?

MI5 · ‎03-04-2022

@Routley

Yes, exactly that.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Routley · ‎03-04-2022

@MI5

Thanks for you help mate.

MI5 · ‎03-04-2022

You're welcome @Routley 👍

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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