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Billing

HannahLouise
Level 1: Joiner
  • 6 Posts
  • 4 Topics
  • 0 Solutions
Registered:
Hi, my bill was due 22nd April and I saw and have a bank transaction that it had been paid but apparently I’m overdue when I saw it had been paid on the 22nd I’m so confused
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jonsie
Level 94: Supreme
  • 85248 Posts
  • 591 Topics
  • 4463 Solutions
Registered:

You need to call O2.

All numbers are in this guide

You can use Skype from your PC to call the free numbers if you have no phone available

Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

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Martin-O2
Community Manager
Community Manager
  • 7776 Posts
  • 730 Topics
  • 90 Solutions
Registered:

Hey @HannahLouise did you speak to customer services about this and if so what was the result? 

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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