Billing

[Leanne87galli]

Can someone help me regarding delaying a bill payment please? Had requested my payment date be changed but this has not been done..

[Bambino · Accepted solution]

@Leanne87galli 

You need to speak to the Payment Management Team on 0800 902 0217.

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm
Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

Best chance of getting through is calling at 8 am

Other numbers are here: Guide: Coronavirus Community Help and Support Use the Upgrade, Lost/Stolen, or Fraud option if you have to, to get through.

Also below is the advice from an O2 Guru on how to get through.
Call 202 from your mobile.
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.

[Leanne87galli]

Thank you

[Bambino]

@Leanne87galli Good luck. If you get no joy, come back and let us know. 

[Leanne87galli]

Well no luck, kept getting cut off and still in the same boat needing help! Would be ok if the customer service advisor had done what they promised last time 🙈

[MI5]

@Thomaso1 

Could you help @Leanne87galli here at all?

[Leanne87galli]

Thank you

[Thomaso1]

I will PM you @Leanne87galli and see what we can do about this.