Billing

[Alysha91]

I need to have my tariffs billed separately so that the discounts are applied separately.

[Cleoriff · Accepted solution]

@Alysha91 

You'll need to call O2

Numbers here Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to someone.

Press Upgrade, Lost/Stolen if you have to, to get put through to someone.

[Marjo]

Hi @Alysha91 hope you're having a good day. It would be great to hear back from you, did you manage to sort this out with customer service as advised above by @Cleoriff ?