Billing

[Anonymous]

How do I get it thru o2s advisors that they direct/debited £203.18 out if my wife's bank account on sept 6th 2013 and even though my wife's bank has refunded the direct debit o2 cannot tell me why they did it. They also D/D the correct monthly tariff of £9.50

[perksie · Accepted solution]

This may not be what has happened, but this could be the result of someone hacking into her account and ordering a new phone and contract.

To check this go into her MyO2 account and check all is normal and no orders have been placed without your knowledge.

If there are, ring O2 and ask for the fraud department and get them to investigate, also inform the police and change the account password.

You can ring them on 202 from a contract mobile free.