Billing

[HannahLouise]

Hi, my bill was due 22nd April and I saw and have a bank transaction that it had been paid but apparently I’m overdue when I saw it had been paid on the 22nd I’m so confused

[jonsie]

You need to call O2.

All numbers are in this guide

You can use Skype from your PC to call the free numbers if you have no phone available

Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

[Martin-O2]

Hey @HannahLouise did you speak to customer services about this and if so what was the result?