Billing

[CharE95x]

Hi ,

Basically I’ve looked on my o2 account and it says the device plan is overdue payment ! This isn’t the case and was paid on time the exact same day as the other payment , if I click make payment it says I’m up to date ? Has this happened to anyone I really don’t want this affecting my credit score when I’ve always paid on time never missing a single payment

[MI5]

@CharE95x 

It can sometimes take a while to catch up but you'll need to call customer service to check.
Numbers here Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.