on 04-07-2020 11:00
Hi
The day before lockdown my son took out his own contract. Originally he was on my contract and I was paying his bill. So he got his phone on a temp number and asked for his original number to be transferred to his new phone. Which is what happened but it did take a while to go through. He gave his own bank details and set up the account. On my contract his devise plan was all paid up.
The problem is is that I am still paying through my account his airtime and he is also being billed for his number.
Can someone help please ?
Regards
Jacki
on 04-07-2020 11:15
Hi @jackio
You need to speak to O2 as you are currently paying for his airtime, which needs to be cancelled.
Guide: How does O2 Refresh work?
All numbers for O2 are in this guide Guide: Coronavirus Community Help and Support
Veritas Numquam Perit
on 04-07-2020 11:41
on 04-07-2020 11:41
Hi
I have tried every number that I can find but they keep saying go to my O2 account. Then they say goodbye.
How am I ment to sort this out when I cant even speak to anyone ?
on 04-07-2020 11:48
on 04-07-2020 11:48