Billing

[Rebal]

I spoke to an advisor today and talked to her about extending my billing date to June as it is on 8th of every month what I didn’t understand was that on June 8th would I pay the normal bill or will it doubled?
Thanks

[Cleoriff]

Hi @Rebal 

We wouldn't know as we have no idea what arrangements were made. It could have been a payment extension  or a payment break.

All Payment management queries are dealt with on an individual basis. It's a shame you didn't query this whilst you were on the phone.

You will have ring them again I'm afraid.

Guide: Coronavirus Community Help and Support 

[jonsie]

Any extension will have to be paid for eventually and I suspect the June payment will be doubled although O2 can come up with a payment plan to help you

Even though you have a payment extension, expect your phone to be restricted by the system

You will need to call again to be reconnected.