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Billing

Sarah13
Level 1: Joiner
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on ‎09-04-2020 16:35

on ‎09-04-2020 16:35

How can I fix a problem with my account? I have been charged almost £50 for no reason and cannot get through to anyone to speak to someone to get this fixed ASAP
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Bambino
Level 84: Resplendent
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on ‎09-04-2020 16:38

on ‎09-04-2020 16:38

@Sarah13 Only way right now. Best to try at 8 am: Guide: Coronavirus Community Help and Support 

I DO NOT WORK FOR O2



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jonsie
Level 94: Supreme
In response to Bambino
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on ‎09-04-2020 16:40

on ‎09-04-2020 16:40

There must be some reason. Have you looked in My O2 for a breakdown of the charge? It should tell you exactly.

Guide: How-to guide for My O2 

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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gmarkj
Level 66: Unequalled
In response to Bambino
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on ‎09-04-2020 16:40

on ‎09-04-2020 16:40

Does your bill not show you what the charges are for @Sarah13?

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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